joya 999 Terms and Conditions

1. General Provisions

These Terms and Conditions ("Terms") govern the use of the joya 999 platform and all related services. These Terms form a legally binding agreement between the user ("you" or "user") and the entity operating joya 999 ("we" or "platform").

By accessing this site, creating an account, or using any of our services, you fully accept every provision of these Terms. If you disagree with any part of these Terms, you are kindly asked not to use this platform.

These Terms have been drawn up in Bengali. In the event of any translation or adaptation, the Bengali version shall be considered final.

2. Account Registration and Accuracy of Information

To create an account on joya 999, users must provide accurate, complete, and up-to-date personal information. It is the user's responsibility to update any changes to the information provided at registration without delay.

2.1 One Account Rule

Each person may open only one account. Opening multiple accounts under the same name, from the same device, or from the same household address is strictly prohibited. If this rule is breached, all associated accounts may be permanently closed and any deposited funds or bonuses may be forfeited.

2.2 Login Credentials Security

It is your responsibility to keep your username and password completely confidential. Sharing login credentials with a third party or allowing anyone else to use your account is a breach of these Terms. Full responsibility for any loss resulting from such a breach lies with the user.

2.3 Identity Verification (KYC)

As part of security and fraud prevention, joya 999 may at any time request documents needed to verify a user's identity (such as a copy of a national ID card or passport). If verification is not completed within the specified time, account activity may be restricted.

3. Age Limit and Eligibility Requirements

All services and gaming activities on joya 999 are available only to persons aged 21 or above. No one under the age of 21 may use this platform.

At registration, users must confirm that they meet the above age requirement. If it is later found that a user created an account before reaching the required age, that account will be closed immediately and all related transactions may be declared void.

4. Bonus and Promotion Terms

joya 999 offers various types of bonuses and promotional offers. Each offer has its own specific terms that must be read carefully before claiming.

4.1 Welcome Bonus

New account holders will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. A 15x wagering requirement applies to the bonus amount — meaning the bonus funds must be wagered 15 times before they can be withdrawn. For example: depositing ৳1,000 gives a bonus of ৳1,500, bringing the total balance to ৳2,500; the wagering requirement to meet before withdrawal is ৳1,500 × 15 = ৳22,500.

4.2 Other Promotions

Other promotions — including weekly reload bonuses, slots festival bonuses, and cricket season rewards — each have their own wagering requirements and validity periods, which are detailed on the relevant promotion page.

4.3 General Bonus Rules

• A new bonus cannot be claimed while another bonus is active, unless the platform specifically permits it.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the specified wagering requirement has been met.
• If a bonus is misused or claimed through fraudulent means, it will be cancelled.
• All bonuses have an expiry date; if the wagering requirement is not met within the specified period, the bonus will be cancelled.

5. Deposit and Withdrawal Policy

Deposits and withdrawals on joya 999 can be made using bKash, Nagad, Rocket, and bank transfer (e.g., Dutch-Bangla Bank, BRAC Bank, Islami Bank).

5.1 Minimum Amounts

• Minimum deposit for all methods: ৳300
• Minimum withdrawal for all methods: ৳800

5.2 Withdrawal Process and Timeframe

Withdrawal requests are generally processed within 15 minutes to 2 hours. However, if identity verification or a security review is required, this timeframe may be longer.

5.3 Withdrawal Terms

• Withdrawal requests will only be approved to the same payment method used for the deposit.
• If the wagering requirement on an active bonus has not been met, a withdrawal may be held.
• joya 999 may request additional identity verification before processing a withdrawal if necessary.
• Withdrawals to third-party accounts are not permitted.

6. Prohibited Activities

The following activities are strictly prohibited on the joya 999 platform and may result in immediate account closure:

• Bonus arbitrage or attempting to claim bonuses through fraudulent means.
• Placing bets or playing games using computer programs, bots, or automated methods.
• Operating multiple accounts or using another person's account.
• Exploiting any technical error or glitch on the platform.
• Using funds obtained from illegal sources on the platform (money laundering).
• Threatening or harassing platform staff or other users.
• Creating an account with false information or using another person's details.

7. Responsible Gaming

joya 999 believes that gaming should be a form of entertainment, not a source of income. We encourage all our users to enjoy gaming in a balanced and responsible manner. For more details, please read our Responsible Gaming Policy.

Users can set deposit limits, loss limits, or session time limits on their own accounts. If any user feels that gaming is having a negative impact on their personal or financial life, they can contact our support team to request a temporary break or permanent self-exclusion.

• Never think of gaming as an alternative source of income.
• Never bet more than you can afford to lose.
• Avoid gaming with borrowed or loaned money.
• Avoid gaming when you are under stress or going through a difficult time.

8. Privacy and Data Protection

Details on how your personal information is collected, stored, and used are provided in our Privacy Policy. By accepting these Terms, you are also considered to have accepted the Privacy Policy.

joya 999 uses SSL encryption and other security measures to keep your information safe. Your data is not sold to third parties. However, necessary information may be shared with authorities if required by legal obligation or a security investigation.

8.1 Cookie Policy

This platform uses cookies to improve the user experience and to operate its services. By using the site, you consent to the use of cookies. Cookies can be managed through your browser settings, although doing so may limit certain features.

9. Intellectual Property

All content on the joya 999 platform — logos, designs, text, graphics, software, and other materials — is the intellectual property of us or our licensors. This content may not be reproduced, distributed, or used commercially in any way without our written permission.

The intellectual property rights in game software and game content are held by the respective game developers (such as Pragmatic Play, PG Soft, JILI, Evolution, and others). Users are granted permission to play these games — but do not acquire any ownership rights.

10. Limitation of Liability

joya 999 will not be liable for direct losses caused by temporary service interruptions resulting from technical errors, loss of internet connection, server downtime, or any other such reason.

Game outcomes depend on a random number generation (RNG) system. No guarantee can be given regarding the outcome of any game, and joya 999 is not responsible for a user's gaming losses.

11. Account Suspension and Closure Policy

joya 999 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Breach of any provision of these Terms.
• Suspicion of fraud, money laundering, or other unlawful activities.
• Failure to complete identity verification or provision of false information.
• Upon instruction from a legal or regulatory authority.

Users may also voluntarily request the closure of their account at any time. If there is a valid balance at the time of closure and no breach of the Terms has occurred, the user will be given the opportunity to withdraw it.

12. Policy on Changes to Terms

joya 999 reserves the right to change, amend, or update these Terms at any time as needed. For significant changes, users will be notified by email at the address registered to their account or the change will be clearly announced on the site.

Continued use of the platform after any change will be taken to mean that the user has accepted the updated Terms. It is therefore recommended that you review this page regularly.

12.1 Applicable Law

These Terms and any dispute relating to the platform will be resolved in accordance with applicable law. Both parties will first attempt to reach a resolution through discussion; if that is not possible, appropriate legal action will be taken.

12.2 Contact and Support

If you have any questions about these Terms or need assistance, contact our 24/7 live chat support or visit our FAQ section for general queries. Our support team is able to assist in both Bengali and English.