joya 999's Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") applies to the joya 999 platform and all related services. By using our website or accessing any service, you are considered to have accepted the terms of this Policy.

joya 999 operates as a trusted online gaming and betting platform for users in Bangladesh. We believe that maintaining full transparency over user data is the foundation of a relationship built on trust. Reading our Terms and Conditions alongside this Privacy Policy will give you a complete understanding of how our services are structured.

This Policy will tell you: what information is collected, how and why it is collected, who it may be shared with, and what rights you have over your information.

2 Types and Methods of Data Collection

joya 999 collects user information from various sources and through various methods. This information is divided into two main categories:

2.1 Information You Provide Directly

Information you provide during account registration, login, or when contacting us includes:

• Full name and date of birth
• Mobile number and email address
• Bank account or mobile banking details (bKash, Nagad, Rocket)
• Identity document details (for verification purposes)
• Any documents uploaded by the user

2.2 Automatically Collected Information

When you use our platform, the following information may be recorded automatically:

• IP address and device type
• Browser type and operating system
• Duration and sequence of page visits
• Transaction history (deposits and withdrawals)
• Gaming history and betting details
• Cookies and session data (see section 6 for details)

3 Purposes of Data Use

joya 999 uses collected information for the purposes listed below:

3.1 Account Management

Your provided information is used to create, manage, and secure your account. Name, date of birth, and identity document details are required for the identity verification (KYC) process.

3.2 Processing Financial Transactions

Transaction-related information is used to complete deposits and withdrawals and to prevent fraudulent activity. This information helps ensure a minimum deposit of ৳300 and a minimum withdrawal of ৳800.

3.3 Providing Customer Support

Your account information may be needed to assist you through our 24/7 live chat and email support. Support history is recorded so that faster and more effective service can be provided on future requests.

3.4 Managing Bonuses and Promotions

Account and transaction information is verified to correctly deliver offers such as the welcome bonus, weekly reload bonus, birthday rewards, and referral bonus.

3.5 Platform Development and Analytics

We continuously improve our services by analysing user behaviour. Information such as which games are most popular and which payment methods are most used is analysed statistically.

4 Data Disclosure and Third Parties

joya 999 does not sell or rent your personal information to third parties for any commercial purpose. However, specific information may be shared in the following circumstances:

4.1 Service Providers

Limited information may be shared with trusted third parties for operating core services such as payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, technology infrastructure, and customer service software. These organisations may only use the information for their designated tasks.

4.2 Game Service Providers

Gameplay-related information (bet amounts, game IDs) may be shared with game studios such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe, as required for the correct operation of games.

4.3 Legal Obligations

Where disclosure of information is required under applicable laws of Bangladesh or by direction of an authority, joya 999 will fulfil that obligation. Where possible, an effort will be made to inform the user in advance.

5 Data Security Measures

joya 999 follows industry-standard technologies and practices to protect user data:

• SSL Encryption: All data transmissions are encrypted using SSL protocol, making it effectively impossible for outside parties to read the data.
• Database Security: Personal information is stored in encrypted databases and can only be accessed by authorised staff.
• Access Controls: Staff members have access only to the information required for their specific role.
• Regular Security Audits: Security checks are conducted regularly to identify system vulnerabilities.
• OTP Verification: OTP verification is mandatory for sensitive transactions and account changes.
• Two-Factor Authentication: An additional security layer is provided to prevent unauthorised access to accounts.

However, no one can guarantee complete security on the internet. We provide the highest level of protection within our means, but users are also advised to keep their passwords private and to avoid logging in from unfamiliar devices.

6 Cookies and Tracking Technologies

joya 999 uses various types of cookies to operate the platform:

6.1 Essential Cookies

The site cannot function properly without these cookies. They are used to maintain login sessions, save language preferences, and manage security tokens. There is no option to decline these cookies.

6.2 Functional Cookies

These cookies are used to remember your preferred display settings, recently viewed games, and similar preferences. They help provide a personalised experience.

6.3 Analytics Cookies

These cookies are used to analyse which sections of the site are visited most, page load times, and user behaviour. This information is processed in anonymised form.

You can stop accepting cookies by changing your browser settings, but this may limit some functionality.

7 User Rights

As a user of joya 999, you have the following rights over your own information:

7.1 Right to Access

You may request to know what information we hold about you. We will provide that information within 30 working days.

7.2 Right to Rectification

You have the right to request correction of any inaccurate information in your account. Correcting some information may require additional verification.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, information required to fulfil legal obligations or resolve ongoing disputes may not be deleted.

7.4 Right to Restrict Processing

In some cases, you may request that processing of your information be restricted, particularly when the accuracy of the information is in dispute.

To exercise these rights, contact us directly via live chat or email. Our Responsible Gaming policy also contains important information about your rights and protections.

8 Data Retention Period

joya 999 retains data according to the following guidelines:

• Active Accounts: All information is retained for as long as the account remains active.
• Transaction Records: Financial transaction information is kept for a specified period after account closure in accordance with applicable law.
• Communication History: Records of support conversations and complaints are retained for a specified period after resolution.
• Closed Accounts: After an account is closed, identity verification information may be retained as required by law.

Once the information is no longer needed, it is securely and permanently deleted or anonymised.

9 Protection of Minors

All services of joya 999 are for persons aged 21 or over only. We do not knowingly collect or process information from any person under the age of 21.

An age verification process is followed at the time of registration. If we are informed that a minor has registered on the platform, we will immediately close the account and delete the associated information. Parents or guardians may contact our support team directly regarding this matter.

10 Policy Changes

joya 999 reserves the right to update this Privacy Policy as needed. When significant changes are made to the Policy:

• The date of the change will be updated at the top of the page ("Last Updated").
• Registered users will be notified by email or SMS.
• For important changes, a pop-up notification may be shown at the time of login.

Continued use of the platform after a revised policy is published will be considered acceptance of the new policy. For more details about policy changes, you may visit our FAQ section.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the following:

• Live Chat: Available 24/7, in both Bengali and English
• Email: [email protected]

When sending a data-related request, please include your registered email address or mobile number so we can verify your identity quickly and respond. For general information about joya 999, visit our About Us page.